Olton Dog Walking Policies and Procedures and terms and conditions
Bookings will only be accepted after all the necessary forms have been completed and payment made in accordance with our price list applicable at that time. Public holidays will be subject to agreement and may involve additional costs
For new clients, an in-home consultation will be required
Bookings may be accepted up to 24 hours before service begins but payment in full will be required for all bookings made less than 14 days before service begins
Duty of Care
The Service Provider highly respects the clients trust with the care of their pet and where necessary, having access to the clients property,
The Service Provider will utilise their skill and knowledge to ensure the standards of care provided to the animals and any property is appropriate.
A change in a pets routine and circumstances can cause varying degrees of distress and unpredictable or abnormal behaviour, particularly if their owner is on holiday, pets have no concept or ability to understand their owners absence is temporary and they will be coming back. Our carers understand this and will offer comfort and reassurance whilst trying, as far as is practically possible, and to maintain their normal daily routines.
In the event of extreme weather which may have an adverse effect on your pet e.g. heat or thunder storms, the carer shall, at their sole discretion, shall take whatever action they consider necessary, including not carrying out scheduled exercise until it is, in their opinion, safe to do so.
I only use force-free’ dog training and pet care methods
Aggressive or unsociable animals
The client will indemnify the Service Provider against any damage or injury caused by the pet towards any property, person or other animal, this will include, but not limited to veterinary, medical and legal fees,
In the event of a pets behaviour exceeding what would be considered normal or acceptable towards people or other animals, the carer shall, in their sole discretion take whatever action they consider necessary in the best interest of the animal and other animals or people which may be encountered. This may include a refusal to walk a dog or in extreme circumstances termination of this contract and placing the pet in a boarding kennel.
We shall not be liable for any refund of fees paid where the behaviour is not specified within the relevant section of the Schedule of services and Fees.
Dogs will only be walked on leads.
The Service Provider will properly dispose of your pet(s) waste, however the client shall ensure there is an appropriate supply of bags for that purpose, and indicate their preferred method/location of disposal.
The client shall provide sufficient food, cat litter and any treats for their pet(s) for the duration of the service.
The client shall provide secure collars with name/address tags and leads.
The carer shall clean up after your pets to the best of their ability
The client shall make available cleaning materials in the event of any ‘mistakes’ within their property.
The client shall show the Service Provider the location of appropriate cleaning materials, including but not limited to plastic bags, disposable gloves, towels, disinfectant, paper towels and bin bags.
The Service provider may charge for cleaning where the time or number of occurrences exceeds what would be considered to be acceptable.
It shall be the sole responsibility to ensure the Service Provider is fully aware of any health issues the pet is experiencing, or has suffered in the past, The Service Provider cannot be held liable for any actions or omissions which result in problems or complications for anything not disclosed.
No booking can be accepted without a completed Veterinary Release Form
The Service Provider and carer shall follow instruction given within the Schedule of Fees and Services but cannot be held liable for any complications which may arise.
In the event of a pet having a contagious illness or disease which has not been disclosed, the client may be liable for the costs of treatment given to other animals which become infected.
In the event that items need to be purchased to enable the carer to properly perform their duties that are necessary as insufficient quantities were left by the client, or it is considered necessary in the interests of the health and wellbeing of the pet, the client shall reimburse the service Provider upon production of a receipt for the products.
Where it is necessary for the Service Provider to hold keys to a property, the Client shall provide one of each key needed. Keys will be coded and kept within a locked system for security.
Keys will be returned upon completion of this agreement providing all fees due have been paid
Is shall be the clients sole responsibility to ensure the information provided to the Service Provider is current and up to date, the Client agrees to accept any decision made by the Service provider or the Client in the event of not being able to contact the Client as a result of wrong information held, if the Service Provider is subjected to any expenditure as a result of the decision that expenditure shall be recoverable from the client.
The Service Provider shall not use or pass to a third party (other than information needed by a carer to perform their duties), All information relating to the client, their property and pet(s) will be stored in accordance with the data Protection Act 1988
The service Provider holds and maintains Public Liability Insurance for the peace of mind of its clients;
The insurance cover the carer for the services defined within the Schedule of Services and Fees, during the times or periods specified within that schedule
It shall be sole responsibility of the client to ensure their property, its contents and pets are adequately insured throughout the duration of the Scheduled Services.
You are advised to check to see if your insurance provider need informing that someone will have access to your property whilst you are away
The Client shall advise the Service Provider of anyone who will have access to your property during any periods of the Clients absence, including but not limited to cleaning services, maintenance personnel, friends, family and neighbours.
The Service Provider or carer shall not be liable for other persons or their actions or omissions who will be in, or have access to your property before, during or after services have been rendered.
12. CARERS CONDITIONS The carer may have a spouse, family member of friend accompany them whilst providing the scheduled services. No costs will be applied to the clients account for any assistance the companion provides.
The client will be advised in advance where a carer wishes to take a companion, all companions will be subjected to whatever checks the Service provider considers necessary or appropriate.
Dog training: Olton Dog walking and dog Training Service will accept no responsibility or liability for any incorrect information given during any training course or 1-2-1 training session.
The booking form and service agreement will also be included as part of the service policy and contract.
All cancellations giving less than 48 hours notice may have to be paid for.
We will never pass your details on to a third party unless you request us to do so.
We keep your contract details locked in a safe and they are kept on the NarpsUK data base for your security.